Refund Policy

We strive to deliver exceptional service and value with every engagement. However, we understand that sometimes things might not go as planned. Below is our refund policy designed to ensure clarity and fairness:

1. Eligibility for Refunds

Digital Products and Services: Due to the nature of digital products and services, once a service has commenced or digital content has been delivered, we generally do not offer refunds. This policy helps us maintain the integrity and quality of our offerings.
Pre-Paid Services: If you have pre-paid for a service and wish to request a refund before the service begins, please contact us within 7 days of the purchase date. Refunds will be issued minus any processing fees.

2. Cancellation and Refund Requests

Before Service Commencement: If you cancel a service within 7 days of purchase and before the service has started, you are eligible for a full refund, minus any applicable processing fees.
After Service Commencement: Once the service has started, refunds are not available. However, we are committed to ensuring your satisfaction and are open to discussing any concerns or issues you may have. Please contact us directly to resolve any issues.

3. Process for Refund Requests

To request a refund, please contact us at [Your Contact Email] with your order details and the reason for your request. We will review your request and respond within 5 business days.
If approved, refunds will be processed to the original payment method within 7 business days.

4. Exceptions

In exceptional cases, such as a technical error or service issue, we may offer a partial or full refund at our discretion. Please contact us with detailed information about your situation for review.

5. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at poulomi@thelxirgirl.com. We are here to help and ensure a positive experience with our services.